CRM or API can receive recognition results, conversation summaries, request topics, emotional insights, customer issues, or quality ratings. Post-call, tasks can be created, request statuses updated, conversation outcomes logged, or subsequent actions assigned. CRM, customer profiles, or external platforms may receive links to recordings or recording metadata.
Corporate communications for all company branches, in any city and country. MIISOFT is the most complete catalog of Ukrainian software. There is also a calculation of the cost of liraX for the required workplaces, lines, Lirax GSM gateways and integrations. For convenient use, the company offers to combine all telephone numbers into one system. In addition, there are such options as group calling, intelligent routing, a single number plan for remote departments, the ability to work via smartphone, SIP. Business telephony liraX is a convenient service for communicating with clients.
You can leave a request for a presentation on the website, after which you will be given demo access to the program. You also need to pay a one-time fee for connecting the system, which costs 400 UAH. One of the few shortcomings noted is a slightly outdated design and not very wide functionality. It is suitable for businesses of any type and size, especially if calls are an important element in the work. You will significantly increase the productivity of the enterprise and improve the quality of customer service. The system can ask a question, recognize the answer and transfer the result to CRM or to the operator.
Text-to-Speech for voice scripts
AI Voice Services is a set of services based on artificial intelligence for automatic processing of voice calls. LiraX Call Center is a software and hardware solution for organizing incoming, outgoing and mixed telephony, automating call processing, controlling the work of operators and improving the quality of communication with customers. CRM helps businesses maintain a customer base, control sales, keep a history of calls, create tasks and not lose potential customers. Chrome Extension allows you to integrate LiraX telephony with CRM, websites and web systems, even if the third-party product does not have an API. LiraX web phone allows operators to receive and make calls without a separate softphone. Lira Softswitch has a built-in programming language, which allows you to build new applications and integrate with both SQL and external services that support http, https, tcp, ws, wss protocols
It is important for us to test the application on different smartphone models, Android versions, mobile networks and Bluetooth devices. Incoming call, microphone and speaker control, Bluetooth headset, proximity sensor – everything works as a user would expect from a regular Android phone. The application works over the Internet, so your corporate number can be available wherever there is Wi-Fi or mobile connection.
Quickly inform employees about important events, emergencies, schedule changes or business messages. You transmit a list of numbers, message text, call script and response processing rules. Who answered, who confirmed the information, who needs a repeat call and who needs to be transferred to the operator. A brief summary of the conversation, customer status, next action, responsible manager and important details without manual listening.
Operators can be matched with relevant skills, ensuring calls route to competent agents based on request complexity. Operators avoid manual data entry—no need to replicate numbers, locate customer records, or manually transfer data across systems. Users overwhelmingly approve this system’s telephony and operational features, particularly praising call quality and prompt, attentive support. The system initiates calls, dispatches messages, captures responses, and evaluates outcomes automatically. Subscribers are dialed sequentially, messages are broadcasted, and each call’s result is recorded without manual intervention. Specify the integration system for LiraX, whether it supports an API, what data must transfer, and the required automation script.
Now the integration of LiraX and AmoCRM has become even better In the new version of the widget, we have added work with SMS, stores and the ability to set different statuses Do you have one LiraCRM account, but different departments and need deals to fall into different funnels or statuses? Now you can accept calls by pressing the function buttons on your Jabra headset Continue reading “Events transmitted to Google Analytics 4 (GA4) and an explanation of their meaning” → Let’s consider the key functions that are implemented thanks to this integration
Provides the ability to notify Groups of subscribers with pre-recorded videos or Text messages using artificial intelligence and the built-in text2speech service LiraX combines IP telephony, CRM, call center, integrations and voice AI services into a single system for business. We determine how your calls, operators, CRM, integrations, network work and what tasks need to be automated.
Everything you need for work
Without API access or cost-prohibitive integration, a browser extension offers a viable workaround to connect third-party systems with LiraX. Call analytics can refine scripts, enhance operator training, optimize service performance, and boost conversion rates. Identify call drop-off hotspots, repeated outreach patterns, and training gaps tied to recurring topics. Customer cards can be accessed or generated via phone number, with data relayed to agents or call histories saved. Seamless integration spans websites, callback forms, mobile apps, user accounts, and internal company portals. Small and medium businesses gain call management (WebRTC, tasks, agreements), real-time tracking, and control via browser-based dashboards.