Self-exclusion should create a clear break from gambling, including unwanted promotional contact. If you use Mr Fortune in New Zealand, check how your VIP status, email settings and support requests work before activating a self-exclusion. This guide explains what is confirmed, what to ask support, and how to keep contact limited while your account is closed. For a wider check of mr fortune options, keep the practical points below close at hand.
Mr fortune self-exclusion and contact basics
Mr Fortune lists self-exclusion as a responsible-gambling tool. It can be set for a defined period or permanently through the profile area, under Responsible Gaming. The available information does not publish a separate VIP contact policy for self-excluded players, so the safest approach is to request written confirmation of what happens to marketing, loyalty and service messages before you close the account.
What self-exclusion should change
Self-exclusion is different from a short Time Out. A Time Out ends automatically, while self-exclusion can last for a chosen period or remain permanent. During either restriction, avoid logging in, depositing or asking for promotional bonuses. If you want all contact stopped, say that clearly rather than assuming the account setting will remove every message.
- Choose the self-exclusion period carefully.
- Ask support to suppress promotional emails, SMS and VIP offers.
- Keep a copy of your request and any reply.
- Do not reopen or create another account during the exclusion.
How to ask Mr fortune VIP support to stop promotions
Mr Fortune provides 24/7 live chat and email support. Live chat normally responds within a few minutes, while email usually receives a reply within 48 hours. A live-chat session may begin with an automated agent, but you can ask for a human. Use one channel, explain that the request relates to self-exclusion, and ask for a clear written response.
A practical contact request
Keep the message short and specific. Include the account email, your preferred exclusion period and the types of contact you want stopped. Ask whether VIP benefits, cashback reminders, birthday messages, tailored bonuses and loyalty updates will be suspended. The VIP programme includes tailored offers and cashback at some tiers, but the published information does not confirm how those messages are handled after self-exclusion.
- State that you want self-exclusion, not a temporary break.
- List every contact channel you want restricted.
- Ask support to confirm the effective date.
- Save the confirmation before closing the chat or email.
VIP benefits, account access and payment reminders
Mr Fortune has five VIP tiers: Bronze, Silver, Gold, Platinum and Black. VIP-level benefits begin at Gold, while cashback is listed at 5% for Silver, 10% for Gold, 15% for Platinum and 20% for Black. These figures describe the programme, not benefits that should continue during self-exclusion. Treat any unexpected offer as a reason to contact support, not as an invitation to return.
Do not use banking activity to test the account
Self-exclusion is easier to maintain when you remove practical prompts to gamble. The cashier supports cards, e-wallets, bank transfers and prepaid vouchers, but the methods shown depend on the country and account. The confirmed New Zealand figures include a NZ$5 minimum deposit, a NZ$20 minimum withdrawal and a NZ$20,000 rolling 30-day withdrawal limit. None of these limits is a reason to access the account during exclusion.
Searches for the mr fortune minimum deposit or mr fortune payment methods can be useful before a restriction begins, but they should not lead to a deposit after self-exclusion. If a withdrawal is already pending, ask support to explain its status without requesting the account be reopened.
Records, complaints and privacy during exclusion
Keep copies of your self-exclusion request, marketing preferences and any VIP messages received afterwards. If contact continues, report the date, channel and message type to support. The complaints process says a complaint should be raised within six months. The operator aims to answer within 10 working days, with a possible extension of another 10 working days.
Escalating an unresolved contact problem
Ask support to record the issue as a responsible-gambling complaint. If the internal response does not resolve it, eCOGRA is named as the alternative dispute-resolution body. Avoid sending unnecessary identity documents in a marketing complaint. If verification is needed, use the operator’s secure process and share only what the request requires.
For independent support in New Zealand, the Gambling Helpline is available on 0800 654 655. You can also look for practical support around pokies and other gambling concerns. A self-exclusion request is a protective step, not something you need to justify.
Checklist before and after self-exclusion
Use this short checklist to reduce contact and avoid account decisions that could weaken your break. The goal is to settle open matters once, then leave the account alone.
| Check | What to confirm |
|---|---|
| Exclusion period | Start date, end date if applicable, and whether the request is permanent |
| VIP marketing | Offers, cashback messages, birthday rewards and loyalty updates are suppressed |
| Contact channels | Email, SMS, telephone, push notifications and live-chat follow-ups |
| Open transactions | Pending withdrawal or verification matters and how they will be handled |
| Written record | Confirmation from support and copies of relevant messages |
| Further help | Gambling Helpline 0800 654 655 or another trusted support service |
Do not open a second account to bypass the restriction. The general terms limit accounts by person, household, address, device and payment account. A new account can create further verification and account problems while undermining the purpose of self-exclusion.
Conclusion
The published Mr Fortune information confirms self-exclusion, Time Out and other responsible-gambling controls, but it does not set out a detailed VIP contact rule for excluded accounts. Make your request explicit, ask for written confirmation that promotional contact has stopped, and keep a record of any later messages. If the issue remains unresolved, use the complaints route or contact the Gambling Helpline. Most importantly, do not treat a VIP offer, payment reminder or support message as a reason to return.